A Study in Be Careful What Your Lawyer Demands

How Not to Use a Lawyer - A Personal Case Study (Plus: Protocol Marketing correction) - The Blog of Author Tim Ferriss is actually several great case studies in one that I had to share it with you!

Keeping this short since Tim Ferriss covers all the salient points about what is so wrong with this interaction. There are so many customer experience lessons embedded in this. Just for the record, I have some real issues with the third comment from the lawyer. But, I *LOVE* the final photo! Better than a PostIt on someone's back!