What if Customers WERE the Service?
What if Customers WERE the Service? really caught my attention. I've had similar experiences in all kinds of retail locations, including at the Apple Genius Bar in Corte Madera, CA.
Something I was discussing recently with a friend was whether it made sense for Starbucks to add small conference rooms for 6-12 people that could be reserved by those many people who already use Starbucks everywhere as their offices. It could be on a montly subscription basis that gets you 1-2 hours per month use of the conference room, reserved in advance, etc.
Since it seems we are moving closer and closer to self-service customer service where random other customers are often the source of the information you're seeking, it seems to make a lot of sense for retail establishments to enable this.
What do you think? Please post your comment or email me!
Something I was discussing recently with a friend was whether it made sense for Starbucks to add small conference rooms for 6-12 people that could be reserved by those many people who already use Starbucks everywhere as their offices. It could be on a montly subscription basis that gets you 1-2 hours per month use of the conference room, reserved in advance, etc.
Since it seems we are moving closer and closer to self-service customer service where random other customers are often the source of the information you're seeking, it seems to make a lot of sense for retail establishments to enable this.
What do you think? Please post your comment or email me!
posted by Lydia Sugarman at
Thursday, May 03, 2007
1 Comments:
What a great idea. If I had a dollar for every client meeting I had over a tiny Starbucks table I would have enought to rent a small office for a month. Some are getting more business-friendly, but not many.
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